Yes! Our Customer Care team is here to support you via a prearranged video/telephone call with helpful tips and guidance to ensure your sample collection goes smoothly.

To book your sample collection support call with one of our Customer Care team please click here. Please ensure you know what day you need to test and schedule the call via your Health Hub.

If you are struggling to collect and need help during your test, please call us as soon as you can and we can guide you through it!