Have a question? We’ve got you covered.

Search for a question

How do I know if the lab received my sample?

You'll receive an email confirmation when the lab receives your sample — check your inbox (including junk/spam), your Health Hub, or the app for updates. If it's been over a week since posting, contact Customer Care.

Hertility Support Team

05/08/2026

I have completed an Online Health Assessment, why was I given my recommendation?

What tests and services does Hertility offer?

Why have I been advised to retest, and how do I arrange it?

I have made an error on my Online Health Assessment, what should I do?

Can I take the Hertility test while breastfeeding?

Are Hertility's At-Home Hormone and Fertility Tests accurate?

Have a question? We’ve got you covered.

How do I know if the lab received my sample?

Related articles