Have a question? We’ve got you covered.

How do I know if the lab received my sample?

You'll receive an email confirmation when the lab receives your sample — check your inbox (including junk/spam), your Health Hub, or the app for updates. If it's been over a week since posting, contact Customer Care.

Hertility Support Team

05/08/2026

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Have a question? We’ve got you covered.

How do I know if the lab received my sample?

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