Question 1

What is your refund policy?

Accepted Answer

We can only offer refunds for At-Home Tests orders placed within 30 days of the refund request. Note that orders already dispatched are eligible for a partial refund only, which is the amount you paid minus the £25 fulfillment fee.

If there is an issue with your blood sample, we will cover the cost of the At-Home Test kit.

Question 2

Is the packaging discreet?

Accepted Answer

Yes, the package is discreet. Your order will arrive in a grey postage bag with a return address for Inuvi, the accredited lab we use. There is no mention of Hertility.

Question 3

When should I return my sample?

Accepted Answer

Pop your sample in the prepaid envelope (no need for a stamp) and post it back on the same day it was taken, using any Royal Mail post box in the UK.

Testing on a weekend?

Most Saturdays have postal collections, so collect your sample and post it as planned—just be sure to post it before the last collection time! If your testing day falls on a Sunday, collect your sample as planned, then keep it at room temperature (this prevents your sample from ageing) and post it first thing on Monday. Please check the Royal Mail website for more information on your local services.

Question 4

How does the Advanced Hormone and Fertility Test work?

Accepted Answer

Advanced Hormone and Fertility Tests involve the same processes as those done at a clinic or by a doctor, except that you complete each step from the comfort of your home. We’ve made our tests as hassle-free as possible—all you need to do is follow three easy steps:

Complete your online health assessment and tell us about your symptoms, biometrics, medical history, and lifestyle.
We’ll create a Personalised Hormone Panel tailored to you and send you a blood collection kit with next day delivery* (For orders placed before 2pm, excluding ROI, NI and Highlands)
Test on day 3 of your cycle and post your blood collection kit back to our labs for analysis.

Sit back and wait for your results!

Question 5

Which day of my cycle should I test?

Accepted Answer

The best time to take your At-Home Test is on day 3 of your cycle (day 1 is your first day of bleeding). This is when your results can be interpreted most accurately.

If you have irregular periods

We recommend waiting until you have a period to get the most useful insights from this test. Make sure to use the test before the expiry date on the back of the kit. However, if your cycle is longer than 45 days, we advise testing on any day. This can help identify what’s causing your irregularities, allowing you to access the information you deserve sooner.

If you have short periods

We recommend testing on day 3 of your cycle. You don’t need to be bleeding, as testing does not depend on flow. If your cycles are shorter than 21 days, please test on day 2 of your cycle instead.

If you have no periods

You can take this test at any time, although it might be harder for our doctors to interpret your results.

Question 6

What time of day should I test?

Accepted Answer

To ensure accurate results, all tests should be taken in the morning, within the first few hours of waking, after fasting for at least eight hours overnight. This is because some hormones fluctuate throughout the day and can be influenced by food, exercise, or stress.

Question 7

What else do I get alongside my blood results?

Accepted Answer

In addition to your blood results, you’ll receive:

Clinical Grade Results & Care Plan: Not just blood test results. A detailed report with expert insights.
Clinical Results Review Call: Talk to a clinical expert about your results from the comfort of your home.
Access to Expert Care: Unmatched onward care—more support options than any other UK provider.
Hertility App: More than just tracking, monitor your health with clinical input.

Question 8

What is included in a full hormone panel?

Accepted Answer

Our hormone panels include up to 10 reproductive and thyroid hormones. Your panel will be personalised based on the results of your health assessment to ensure you are screened for any conditions relevant to your symptoms or medical history.

Question 9

What is a Clinical Results Review Call?

Accepted Answer

A 30-minute call with a clinical expert about your results from the comfort of your home. Our in-house expert can walk you through your results, answer any questions and give you guidance on next steps.

Question 10

When do I book my Clinical Results Review Call?

Accepted Answer

Your Clinical Results Review Call must be booked within 12 months of receiving your results. Because our bodies change over time, our experts require recent results to provide you with accurate guidance.

Question 11

...I am on hormonal contraception?

Accepted Answer

You can still test while using hormonal contraception but only with the Advanced At-Home Hormone and Fertility Test. If you’re on hormonal contraception, we can test for Anti-Müllerian Hormone (AMH), Thyroid-Stimulating Hormone (TSH), and Free Thyroxine (T4), which provide insights into your ovarian (egg) reserve and general hormone health. However, it’s important to note that AMH levels might be temporarily lowered due to hormonal contraception.

Depending on your Online Health Assessment answers, we may also test additional hormones such as testosterone and prolactin. However, because hormonal contraception affects ovulation and some hormone levels, we cannot test for LH, FSH, or oestradiol, as these results would be inaccurate.

If you wish to test for LH, FSH, and oestradiol, we recommend coming off hormonal contraception and testing on your third cycle (or three months if your cycle hasn’t returned). This ensures your hormones have reverted to their natural levels, allowing for accurate measurements.

The bespoke hormonal panel for your test will be displayed prior to checkout after completing your Online Health Assessment.

Please note: if you purchase a At-Home Test, collect your sample, and receive your results, we cannot provide a refund for any misunderstanding about which hormones were tested.

Question 12

...I am breastfeeding?

Accepted Answer

We recommend waiting to test until your third cycle after stopping breastfeeding to ensure accurate results. If you are still breastfeeding and would like to take the test, please mention this in your Online Health Assessment. The doctor will take this into account when reviewing your results. For specific queries, reach out to our Customer Care team.

Question 13

...I have diagnosed PCOS?

Accepted Answer

Yes, you can still take our test, but be aware that this may affect your AMH reading. In PCOS, the ovaries often contain a larger number of small follicles, which produce AMH. This overproduction by multiple follicles leads to elevated AMH levels. However, this high AMH reflects the higher number of small AMH-producing follicles in the ovaries associated with PCOS and not necessarily an increased egg reserve.

Question 14

Do you offer support while collecting the sample?

Accepted Answer

Yes! Our Customer Care team is here to support you with a prearranged video or telephone call, offering helpful tips and guidance to ensure your sample collection goes smoothly.

Add the sample collection support call to your basket, following the link here.
Make sure you know which day you need to test and schedule the call in advance via your Health Hub.

If you are struggling to collect and need help during your test, call us as soon as you can and we can guide you through it.

Question 15

I don't want to prick myself. Can I get my blood taken by a professional?

Accepted Answer

We understand that collecting your own blood sample can feel daunting. That’s why we offer a Nurse Home Visit service. A healthcare professional trained in phlebotomy can come to your home or a convenient location to collect a venous blood sample from the crook of your arm, much like at the doctor’s.

This service is available to book through your Health Hub for £79. The equipment will be brought by the healthcare professional, so we will not send a kit to you.

Please note: we can only accept venous blood samples collected by Hertility-accredited healthcare professionals to comply with our strict laboratory testing protocols. Venous samples taken by anyone else will be rejected by our lab, and you will be required to complete another sample.

Question 16

Can a professional explain my results to me?

Accepted Answer

With your Advanced Hormone and Fertility Test, you’ll get a Clinical Results Review Call. This gives you access to an in-house expert who can walk you through your results, answer any questions and give you guidance on next steps. If recommended the Standard Hormone Test, the Clinical Results Review Call is available to purchase separately at checkout.

Question 17

I couldn’t fill the collection tube, what should I do?

Accepted Answer

If you have managed to fill the tube to the first line (0.5ml), please return your sample to the lab. They will confirm if there is enough blood to test. If there isn’t, we’ll contact you and arrange for a free replacement if this is your first blood collection kit. If you can’t collect enough blood to reach the first line, email us at info@hertilityhealth.com, and we’ll help you organise the next steps.

Question 18

Do you have more questions? We’re here to help.

Accepted Answer

Advanced At-Home Hormone and Fertility Test

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